FAQ: The Art of Olivia – 2019 Wall Calendar
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I order extra calendars? How do I manage add-ons?

We have received numerous queries regarding add-ons, and some backers want to know how they can acquire extra calendars, buttons, postcards or pins. Thus we have created a group of add-ons that will allow you to customize your rewards.

The process is simple. You add extra funds to your pledge at any time before our campaign ends. Shortly after the campaign has ended, everyone who has pledged will receive a Kickstarter survey via email. This survey includes shipping info and specifics about your pledge items.

At this point you will be able to instruct us how to allocate your extra funds.

Please use the following guide to calculate your pledge total.

Each additional 2019 signed calendar: $20 Extra 5-Pack Pin Sets: $5 Extra Postcard Sets: $10 Extra Enamel Pin: $12

PLEASE NOTE: We will NOT be charging additional freight fees for add-ons. Ozone Productions will absorb these additional costs. That’s right – NO EXTRA SHIPPING COSTS FOR ADD-ONS!

Last updated: May 10, 2018 17:01

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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